Customer Service is at the heart of everything we do

If you are having problems placing an order or with an order you received please contact our Online Customer Service department at sales@imprue.com sales@imprue.com. You may also speak to a customer service rep by calling us at (510) 226-8600.

Our online customer service hours are:

Monday - Friday 10:00am to 4:00pm PST

Please note that our offices are closed between December 23, 2014 through January 1, 2015. Email inquiries will still be answered, but any returns or exchanges will be processed the first week of January.

Due to the busy holiday season please allow up to 48 hours for a response to your inquiry.

Refund/Return Policy

Original sales receipt must accompany returns

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund

Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Shipping

FREE shipping to the domestic US!

Expedited rates available!

International shipping rates vary depending on location, shipment size & weight, and speed of shipping.